The checkout & payment section was also easy to follow and intuitive. The website and catalogue is well laid out, logical & attractive, and I had no problems finding the lamps I wanted. This will be a very brief review, but it is all positive. Your staff were friendly, fast & helpful.
#BEDROOM PLUG IN WALL LIGHTS UPDATE#
Last update was on the 10th, so not sure if it is indeed out for delivery today. We completely understand a mistake creeping in, I am just frustrated by the lack of communication & the tracking site that does not seem to provide regular updates. The agent did indeed dispatch our lamp on 10 May, so we are awaiting confirmation from the courier as there has been no further updates on the tracking site. The wrong light would be collected and the correct one delivered, hopefully today. Again I followed up and your online agent swiftly replied and assured me that he would remedy the situation. It arrived on Tuesday 10 May, but once we opened the box, saw that our light bulbs were enclosed, but that a wrong light fitting was dispatched. I was then given confirmation that the order would arrive on Tuesday 10 May. I made contact on Monday 9 May in the morning, via the online chat, and was asked to send my email address and that there would be follow-up made.Įnd of day on Monday, I had still not received feedback so again I contacted you via the online chat. I checked the tracking number provided but after the 4th of May, there we no new updates. I placed an order on Monday 3 May for light bulbs & one standing lamp. Come into my world, don’t force me to learn yours. I will know what I am looking for but I don’t speak your language. Do consumers know the different labels for your types of outdoor lights, for instance? I am intelligent and educated, but I don’t work in your industry so show me example photos of the various types of outdoor lights with your labels underneath. Think about using landing pages with examples of the lights rather than menu options. Don’t regard your web site as a catalogue, help your consumers through the process – try and replicate your in-store experience with your excellent sales staff. Personally I prefer the warmer end of the spectrum – but I had to google what that was in terms of K because you didn’t help me with that. You could also help us laymen with more information about light colour. You should cross link on your web site from light to bulbs, or bulb range appropriate to the light. But if I hadn’t, you wouldn’t have seen that sale as I would have gone to the most convenient solution for me – Builders up the road. Luckily I had some screw-in bulbs that were perfect for them. I recently ordered 3 desk lamps from you which arrived promptly without bulbs. Your light descriptions on the site are very sparse and don’t even tell me if the bulb is screw-in or bayonet. The one thing your sales team in-store are really good at – ensuring I walk out the store with bulbs that fit and create the lighting I want. Secondly, I think you are missing a big cross selling opportunity. There is a lot of flickering and instability with menus.
Firstly, I normally do online shopping on my iPad and the experience around that could be improved a lot.
I think you are missing a trick or two though. Your web site seems comprehensive in that there are many choices. The outdoor plug I bought was also broken and I had to exchange this at the Ruimsig store as well.ĭisappointing that the level of knowledge in lights are so poor at a place that specializes in it…
I then went to Chamberlain’s hardware and they told me that I should’ve bought another part together with the dimmer plate for it to work – They then sold me a dimmer plate that worked for the LED lightbulbs. I exchanged the item at your Ruimsig branch and the salesperson again assured me that those dimmer plates will work for LED lightbulbs, but after I installed at home it didn’t work. After I received the order, I had to exchange the item because the two switches were for two different lights. The consultant also told me that the two switches on the dimmer plate is for the same light – One switch will turn the light on and off and the other switch will dim the light. I went onto your website and chatted to one of your consultants, who assured me that the dimmer plate I bought will work with LED lightbulbs.
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